Shipping policy
Thank you for shopping with Figureshero.
This Shipping Policy explains how we process, prepare, ship, and deliver orders placed through www.figureshero.com.
We aim to provide customers with clear information about order processing times, estimated delivery timeframes, shipping costs, tracking, delivery issues, and other shipping-related matters.
Please review this policy before placing an order.
1. Shipping Destinations
Figureshero ships to customers in the United States and other countries or regions where delivery is enabled during checkout.
Shipping availability is determined by the delivery address entered at checkout and the shipping destinations currently supported by our store.
If a destination is not available for selection or no shipping method is offered at checkout, we may not currently be able to deliver to that location.
Shipping availability may also depend on product restrictions, carrier coverage, and applicable legal requirements.
For questions about delivery availability, please contact us before placing an order.
2. Free Standard Shipping
Figureshero offers free standard shipping on orders delivered to destinations enabled for shipping at checkout.
Standard Shipping Cost: FREE
There is no minimum order value required for free standard shipping.
The applicable shipping method and shipping charge, if any, will be displayed before the customer confirms the order.
Standard shipping does not include optional services unless those services are expressly offered and selected during checkout.
International import duties, customs taxes, and other government-imposed charges, where applicable, are separate from standard shipping costs and are addressed in the International Shipping and Customs section below.
3. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Business days are Monday through Friday, excluding applicable U.S. public holidays.
Order processing may include:
- Payment confirmation and verification.
- Review of order and delivery information.
- Product availability confirmation.
- Preparation and packaging of purchased items.
- Arrangement of shipment with the applicable delivery provider.
Orders placed on weekends or applicable public holidays generally begin processing on the next business day.
Additional processing time may occasionally be necessary due to payment verification, product availability issues, high order volumes, or other operational circumstances.
If a significant processing delay affects an order, we will make reasonable efforts to contact the customer and provide updated information.
4. Estimated Shipping and Delivery Time
Our standard estimated delivery timeframe consists of the following:
- Order Processing Time: 1–3 business days.
- Estimated Shipping Transit Time: 6–9 business days after dispatch.
- Estimated Total Delivery Time: 7–12 business days from order confirmation.
These estimates apply to our standard shipping service under normal operating conditions.
Delivery times are estimates, not guaranteed arrival dates.
Actual delivery may vary depending on the shipping destination, carrier operations, customs procedures where applicable, public holidays, severe weather, transportation disruptions, or other circumstances outside our reasonable control.
If a different delivery estimate applies to a specific product or destination, it should be clearly displayed before the purchase is completed.
5. Order Confirmation
After an order is successfully submitted, customers will generally receive an order confirmation email at the email address provided during checkout.
The order confirmation contains relevant purchase information, such as the order number, selected products, and order total.
Customers should review their confirmation details and contact us promptly if they identify an error.
Receiving an order confirmation does not necessarily mean the order has already been shipped.
6. Shipping Confirmation and Tracking
Once an order has been dispatched and shipment information has been recorded, customers will generally receive a shipping confirmation or fulfillment update.
Tracking information will be provided when a tracking service is available for the shipment and the tracking details have been issued by the carrier or fulfillment provider.
Customers may be able to access tracking information through the shipping confirmation email or an applicable order status page.
Tracking updates may not appear immediately after dispatch because carriers may require additional time to scan packages and update their systems.
Where a shipment does not yet display tracking movement, customers may contact us for assistance.
We will review the available shipping information and provide an update based on the shipment records.
7. Shipping Carriers and Delivery Services
Figureshero uses available shipping and delivery services appropriate for the order destination, package characteristics, and applicable delivery requirements.
The delivery provider may vary depending on the product, shipping destination, service availability, and fulfillment arrangements.
We do not guarantee that every order will be delivered by a particular carrier unless that carrier or service is expressly specified during checkout.
Carrier delivery estimates and tracking information are subject to the carrier's operating procedures.
8. Multiple Items and Separate Shipments
Orders containing multiple products may occasionally be shipped in separate packages when necessary for fulfillment.
If an order is divided into multiple shipments, the packages may arrive on different dates.
Separate shipment details and tracking information will be provided as applicable when available through the shipping service.
Customers will not be charged additional standard shipping fees solely because Figureshero divides an eligible order into multiple shipments.
9. Delivery Address Accuracy
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please verify the following information before submitting an order:
- Recipient name.
- Street address and building number.
- Apartment, suite, or unit number where applicable.
- City, state, province, or region.
- Postal or ZIP code.
- Country.
- Contact telephone number where required for delivery.
If an address correction is needed, please contact us as soon as possible.
We will attempt to accommodate address changes before shipment where operationally possible.
Once an order has been dispatched, an address change may no longer be possible and may depend on the delivery provider.
Delivery issues caused by incomplete or incorrect address information will be reviewed individually, taking into account the relevant circumstances and applicable consumer protection laws.
10. Shipping Delays
Although we aim to meet the estimated delivery timeframes, shipping delays may occasionally occur.
Possible reasons include:
- High seasonal shipping demand.
- Carrier network disruptions.
- Severe weather or natural events.
- Public holidays.
- Customs clearance procedures for international shipments.
- Transportation or logistical disruptions.
- Additional order or payment verification.
Where we become aware of a significant delay, we will make reasonable efforts to provide an update and assist with the affected order.
Customers experiencing a delivery delay may contact our customer support team using the details below.
Nothing in this policy limits customers' rights concerning delayed or undelivered goods under applicable law.
11. Lost, Missing, or Undelivered Packages
If an order has not arrived within the estimated delivery period, customers should contact Figureshero for assistance.
Please provide the order number and any available tracking information.
We will review the shipment status and, where appropriate, contact the delivery provider or fulfillment partner to investigate.
If a package is confirmed lost or an order cannot be delivered due to circumstances attributable to Figureshero or its delivery arrangements, we will provide an appropriate resolution, which may include a replacement where available or a refund.
We will evaluate delivery issues based on the available evidence and applicable consumer protection requirements.
12. Packages Marked as Delivered
If tracking information indicates that a package has been delivered but the customer cannot locate it, please contact Figureshero.
Customers may also check the delivery address, building reception area, or other designated delivery location where appropriate.
We will review the available carrier delivery records and assist with a reasonable investigation.
A carrier's delivered status does not automatically eliminate any rights the customer may have under applicable law.
If the investigation establishes that the goods were not properly delivered, we will provide an appropriate resolution in accordance with applicable consumer protection laws.
13. Damaged or Incorrect Shipments
If an order arrives damaged, defective, incomplete, or contains an incorrect product, please contact us as soon as reasonably possible after delivery.
Please include your order number, a description of the issue, and photographs where available.
For toys, action figures, and collectible merchandise, relevant photographs may include the product, damaged components, missing accessories, and packaging.
We will review the circumstances and provide an appropriate resolution under our Return & Refund Policy.
For confirmed errors attributable to Figureshero, applicable return shipping costs will be covered by the store.
14. International Shipping and Customs
Figureshero may accept international orders from destinations supported during checkout.
International shipments may be subject to customs inspections, import restrictions, duties, taxes, or other government-imposed charges depending on the destination and the shipment arrangements.
Free standard shipping does not automatically mean that all import duties or customs charges are included in the purchase price.
Any applicable import charges and the party responsible for those charges should be disclosed to the customer in accordance with applicable law and the shipping terms presented before purchase.
Customs procedures and clearance times may affect delivery estimates.
Certain toys, collectible products, or merchandise may be subject to destination-specific import or product safety restrictions.
Customers should contact us before placing an order if they need clarification about shipping availability or potential destination-specific requirements.
15. Order Cancellation Before Shipment
Customers who wish to cancel or modify an order should contact Figureshero as soon as possible at hello@figureshero.com.
Cancellation requests may be accommodated before the order has been shipped, provided the request can still be processed.
Once an order has been dispatched, cancellation or modification may no longer be possible.
Customers may request an eligible return after delivery in accordance with our Return & Refund Policy.
Approved cancellation refunds are ordinarily issued to the original payment method.
16. Returns and Refunds
Figureshero accepts eligible return requests within 30 calendar days after delivery, subject to our Return & Refund Policy.
Customers should contact us before sending any item back to obtain return authorization and applicable instructions.
For eligible change-of-mind returns, customers are responsible for return shipping costs.
For confirmed damaged, defective, or incorrectly supplied products attributable to Figureshero, we will provide an appropriate resolution and cover applicable return shipping expenses.
We do not charge restocking fees.
Approved refunds are generally processed within 1–3 business days after approval.
After a refund is issued, the customer's bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in the customer's account.
For complete information, please review our Return & Refund Policy.
17. Shipping Policy Updates
Figureshero may update this Shipping Policy to reflect changes in delivery arrangements, operational procedures, shipping destinations, or applicable legal requirements.
Updates will be published on this page with a revised Last Updated date.
Changes will generally apply to future purchases and will not retroactively remove applicable rights or obligations associated with existing orders.
18. Contact Information
If you have questions about order processing, shipping destinations, delivery estimates, tracking, missing packages, or shipping-related issues, please contact Figureshero.
Store Name
Figureshero
Website
https://www.figureshero.com/
Phone
+1 206-763-3918
Business and Contact Address
10433 SE Kent Kangley Rd, Kent, WA 98030, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Pacific Time (PT)
Saturday – Sunday: Closed
We aim to respond to customer inquiries within 2 business days.
Thank you for shopping with Figureshero.
- Choosing a selection results in a full page refresh.