Payment Terms
Thank you for shopping with Figureshero.
These Payment Terms explain the payment methods, pricing, billing procedures, payment authorization, order confirmation, cancellations, and refunds applicable to purchases made through www.figureshero.com.
By placing an order on our website, you agree to the payment conditions described below, subject to applicable consumer protection laws.
1. Accepted Payment Methods
Figureshero accepts the following payment methods through our online checkout:
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Available payment options are displayed during checkout. Certain payment methods may depend on the customer's location, device, browser, account eligibility, or payment provider availability.
Customers should select one of the payment methods offered at checkout to complete their purchases.
2. Pricing and Currency
Product prices are displayed on our website in the currency selected or otherwise presented to the customer.
Figureshero primarily displays prices in United States Dollars (USD). Where additional currencies are supported, the applicable checkout currency and final order total will be displayed before payment confirmation.
All applicable product charges, shipping charges, discounts, and taxes collected by Figureshero will be reflected in the checkout total before the order is placed.
Figureshero offers free standard shipping to destinations enabled for delivery at checkout.
Customers using a payment method denominated in a different currency may be subject to exchange rate adjustments or foreign transaction fees imposed by their bank, card issuer, or payment provider. These third-party charges are outside Figureshero's control.
For international orders, any applicable import duties, customs charges, or other destination-specific charges will be handled in accordance with the disclosures provided during checkout and our Shipping Policy.
3. Payment Authorization and Verification
Payment information must be accurate, complete, and authorized for use by the customer placing the order.
When an order is submitted, the selected payment provider may request payment authorization, verify available funds, or perform security and fraud prevention checks.
Depending on the payment method and applicable processing arrangements, payment may be captured at checkout or after authorization in accordance with the payment provider's procedures.
An authorization may temporarily appear as a pending transaction on the customer's account. The timing of any authorization release is determined by the relevant bank or payment provider.
Figureshero may review orders that require additional verification or present potential payment, billing, or fraud-related concerns.
If a payment cannot be authorized or completed, the order may not be processed. If a transaction has already been charged and an order cannot be fulfilled, we will arrange an appropriate refund in accordance with our Return & Refund Policy and applicable law.
4. Payment Security
Payments made through our website are processed using Shopify's checkout services and the applicable third-party payment providers.
Payment providers are responsible for handling payment credentials and transaction processing through their respective systems.
Figureshero does not directly collect or store customers' full payment card numbers or card security codes in its ordinary store operations.
We may receive limited transaction information, payment status updates, billing details, and payment-related identifiers necessary to manage orders, provide customer support, process refunds, and investigate payment disputes.
Customers should complete payments only through the payment options available on our official website.
For information about how personal data is handled, please review our Privacy Policy.
5. Order Confirmation and Processing
After an order is submitted, customers will generally receive an order confirmation at the email address provided during checkout.
An order confirmation acknowledges receipt of the order but does not necessarily indicate that payment verification or order processing has been completed.
Orders are generally processed within 1–3 business days after successful payment confirmation, subject to product availability and any necessary order verification.
Business days are Monday through Friday, excluding applicable U.S. public holidays.
Estimated shipping transit time is 6–9 business days after dispatch. The estimated total delivery timeframe is 7–12 business days from order confirmation.
Delivery estimates are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, public holidays, and other circumstances outside our reasonable control.
Please review our Shipping Policy for further information about order processing, delivery estimates, and shipping arrangements.
6. Discounts and Promotional Offers
Figureshero may offer promotional prices, discounts, or other special offers from time to time.
Any applicable promotion will be subject to the eligibility requirements, validity period, product restrictions, and other conditions disclosed with the offer.
Discounts may be applied automatically or through a promotional code, depending on the specific offer.
Customers should review the final checkout total to confirm that an eligible promotion has been applied before placing an order.
Unless otherwise stated in the applicable promotion terms, discounts cannot be exchanged for cash or applied retroactively to completed purchases.
Figureshero reserves the right to correct genuine pricing or promotional errors, subject to applicable consumer protection laws. If a confirmed order is affected, we will contact the customer regarding the available options, including cancellation and refund where appropriate.
7. Order Cancellation and Changes
Customers who wish to cancel or modify an order should contact Figureshero as soon as possible at hello@figureshero.com.
Cancellation or modification requests may be accommodated before the order has been shipped, provided the request can still be processed.
Once an order has been dispatched, cancellation or modification may no longer be possible. Customers may instead request a return in accordance with our Return & Refund Policy.
If an order is successfully canceled after payment has been captured, an appropriate refund will be issued to the original payment method.
8. Returns and Refunds
Figureshero accepts eligible return requests within 30 days after delivery, subject to the conditions outlined in our Return & Refund Policy.
Customers must contact us before returning an item to obtain return authorization and applicable instructions.
For eligible change-of-mind returns, customers are responsible for return shipping costs.
If an item is damaged, defective, incorrect, or otherwise involves an error attributable to Figureshero, we will review the circumstances and provide an appropriate resolution, including applicable return shipping arrangements at our expense.
Figureshero does not charge restocking fees.
Once a refund has been approved, we generally process it within 1–3 business days.
Refunds are ordinarily issued to the original payment method used for the purchase, unless another arrangement is required by applicable law or agreed upon where appropriate.
After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
The actual time for a refund to appear depends on the applicable financial institution or payment provider.
For complete information about return eligibility, return instructions, and refund conditions, please review our Return & Refund Policy.
9. Failed Payments and Duplicate Charges
If a payment fails or is declined, customers should verify their payment details, available funds, and any restrictions imposed by their bank or payment provider.
Customers may try another payment method offered at checkout or contact their payment provider for assistance.
If a customer believes they have been charged more than once for the same order, they should contact Figureshero with the relevant order information.
We will review the transaction records and assist in resolving any confirmed duplicate charge.
Some pending authorizations may appear as temporary charges even when a payment has not been completed. The release of these authorizations is controlled by the applicable payment provider or financial institution.
10. Billing Errors and Payment Disputes
Customers who believe a payment, billing amount, or transaction is incorrect are encouraged to contact us so that we can investigate and assist with the issue.
Figureshero may request relevant order or transaction details to help locate and review a payment.
Customers retain any applicable rights to contact their bank, card issuer, PayPal, or other payment provider regarding unauthorized transactions, billing disputes, or chargebacks.
We may provide relevant transaction and fulfillment records to payment providers when responding to legitimate payment disputes, in accordance with applicable law and our Privacy Policy.
11. Payment Terms Updates
Figureshero may update these Payment Terms to reflect changes in payment methods, operational procedures, legal requirements, or checkout arrangements.
Updates will be published on this page with a revised Last Updated date.
Any changes will apply prospectively, except where otherwise required by applicable law, and will not remove rights already established under applicable consumer protection laws.
12. Contact Information
If you have questions regarding payments, billing, order verification, cancellations, or refunds, please contact us using the following information.
Store Name
Figureshero
Website
https://www.figureshero.com/
Phone
+1 206-763-3918
Business and Contact Address
10433 SE Kent Kangley Rd, Kent, WA 98030, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Pacific Time (PT)
Saturday – Sunday: Closed
We aim to respond to customer inquiries within 2 business days.
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